Frequently Asked Questions
Orders are usually processed within 24 hours. We ship Monday through Saturday, excluding Sundays and major federal holidays.
Shipping carrier options are shown at checkout. The carrier and delivery speed depend on the shipping method selected when the order is placed.
Delivery speed depends on the shipping option selected at checkout. If you choose overnight shipping, your order will ship with that service. If you choose standard shipping, your order will follow the standard delivery timeline shown at checkout.
Yes. Keem Keem currently offers free shipping on U.S. orders over $75.
Yes. Tracking is sent automatically once your order ships.
Orders can be canceled any time before the package is sent. Once the package has shipped, the order can no longer be canceled.
If the package has already shipped, you will need to refuse the delivery. The package must be returned unopened, and return shipping is the customer’s responsibility.
Place it near the edge of the shower or on a shower ledge where it gets light water contact. Do not place it directly under the water stream, because it will dissolve too quickly.
Place one shower steamer on the shower floor, away from direct water. Steam and light splashes will activate it during your shower.
Keem Keem shower steamers are single-use products. Use one steamer per shower.
Yes. Each shower steamer is individually wrapped to help protect it before use.
Choose Lavender for a softer nighttime shower, Eucalyptus for a fresh everyday shower, and Menthol for a stronger cooling shower experience.
Lavender and Eucalyptus shower steamers can be used in the bath. Menthol shower steamers should not be used in the bath.
Eucalyptus is made with eucalyptus essential oil for a fresh, clean shower experience. Menthol is made with menthol crystals and has a stronger cooling feel.
No. Keem Keem products are made without synthetic fragrance.
No. Keem Keem products are made without dyes.
Keem Keem shower steamers are made with a simple base of baking soda, citric acid, cornstarch, kaolin clay, and isopropyl alcohol. Lavender and Eucalyptus are made with essential oils. Menthol is made with menthol crystals.
Yes. Keem Keem products are for external use only. Do not ingest.
If you are pregnant, nursing, or have a medical condition, check with your healthcare provider before using products made with essential oils or menthol.
Keem Keem products are intended for adult use. Adult supervision should be used when children are using the shower steamers and bath soaks. Not for pets.
Email hello@keem-keem.com with your order number and the reason for your return request. We’ll review the request and send the next steps.
Yes. Returns can be requested for any reason within 30 days of delivery.
Returns must be requested within 30 days of delivery.
Contact the shipping carrier first using your tracking number. If you still need help after contacting the carrier, reach out to Keem Keem at hello@keem-keem.com with your order number.
No. If your product arrives damaged and your claim is approved, you can receive a replacement or refund without sending the damaged product back.
Email us at hello@keem-keem.com within 48 hours of delivery with your order number, a photo of the damaged product, and a photo of the shipping box.
